Goods and money return
IMPORTANT: Products purchased during war in Ukraine are not subject to exchange or return.
4.1. The Buyer has the right to refuse the received Goods and terminate the Purchase and Sale Agreement within 14 calendar days from the day of receipt of the Goods, excluding the day of purchase, except for the Goods that are not subject to exchange and return based on the Resolution of the Cabinet of Ministers of Ukraine N172 dd. 19.03.1994 "On Amending Certain Legislative Acts as amended and supplemented "Consumer Rights Protection". For details refer to website menu section Shipping & Return.
4.2. Returned goods, with all seals, labels should be sent by the Buyer by mail at the address specified by the manager.
4.3 Goods Return is proper quality
4.3.1 Goods Return is made possible if the Goods have not been used, their appearance, consumer properties, seals, labels have been preserved, and the settlement document issued to the Buyer together with the sold Goods has been preserved.
4.3.2 If the Buyer refuses the Goods that have already been sent to the Buyer, the Seller shall return the cost of the returned Goods to the Buyer, except for the fine for refusal of Goods, which is determined individually by the Seller for each Order sent outside Ukraine, within 30 days from the date of receipt of the returned Goods at the Seller's warehouse together with the application for return filled by the Buyer. The cost of return delivery of the Goods in case of return is paid by the Buyer. The refund of the cost of the Goods shall be made exclusively to the person specified in the Order for the Goods. If the Buyer has specified incorrect data in the Order, the Seller reserves the right to refuse such Buyer in refund.
4.3.3. If at the Buyer's request similar goods are not on sale with the Seller, the Buyer has the right to refuse to execute this Agreement and demand refund of the sum of money paid for the specified Goods. The Seller shall refund the amount of money paid for the returned Goods within 30 days of Goods return.
4.3.4 The fine for refusal in p.4.3.2 is total costs incurred by the Seller in the event of the Buyer's refusal to receive his order, namely: round trip delivery costs, including costs of delivery of the exchanged goods, costs of customs clearance of the goods (including import duties, VAT, brokerage services, etc.) and any other costs incurred by the Seller in connection with such return..
4.3.5. If the Buyer returns goods of proper quality, but upon receipt by the Seller it is found that the goods are not subject to return for any reasons based on the Resolution of the Cabinet of Ministers of Ukraine N172 dd. 19.03.1994 "On Amending Certain Legislative Acts "Consumer Rights Protection" or any reasons specified in these Rules, this product is returned to the Buyer at his expense.